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‎07-11-2022 11:35 PM

HP Recommended
Product: HP Laptop - 15-di0006tu
Operating System: Microsoft Windows 11

I have a Hp laptop. It is maximum 2 years old. But i am facing big problem in my laptop. The problem is that after watching any video regularly for 2 to 3 hours the video starts lagging. What can i do for that. Please provide a solution. I have tried to contact hp support but failed to connect. Please solve this as i am facing a big issue..

Category:
1 REPLY 1

‎07-11-2022 11:52 PM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.41 Rev.A50.9 MBMay 16, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

NVIDIA High-Definition (HD) Graphics Driver

25.21.14.1788 Rev.A664.3 MBMay 31, 2019Download

 

(3) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(4) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
youtube.com/watch?v=14GKIpGPNRM
Chapters: 00:00 Introduction 00:18 Download and install UEFI 00:33 Launch UEFI 00:57 Run Symptom Tests 01:20 Run System Tests 01:20 Run Component Tests 01:49 Contact HP with Failure ID This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that
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