All In One HP 24-g020 and the touchscreen stopped working and it says I don't have pen and touch

[ScotDean]

Hp all in one 24-g020 touchscreen stopped working. It now says I do not have view pen and touch

[KrazyToad]

@ScotDean

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ScotDean]

Nothing has worked. I have had this computer over a year with touchscreen. Then one day I don't and it says no pen and touch on it. Now how could that happen?

[Echo_Lake]

@ScotDean

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As you've performed all the relevant troubleshooting steps and the issue persist. 

I would suggest performing system factory default will isolate the failure, If its a hardware related issue then the computer needs to service. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ScotDean]

Tried all that and it's not a notebook. Like the subject line says, it is a 24-g020

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!