• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-23-2019 08:12 AM

HP Recommended
Product: HP All-In-One 24-f0xx
Operating System: Microsoft Windows 10 (64-bit)

Just purchased a second monitor to attach to my HP All-In-One 24, the HP support staff recommended an HP 24yh because I could connect the two with an HDMI cord only. However, my HO 24yh is saying the HDMI is inactive and no video can be detected. Do I need another cord or adaptor?

2 people had the same question
1 REPLY 1

‎04-24-2019 01:36 PM

HP Recommended

@PA_Nicole,

 

Welcome to the HP Support Community!

  • What is the product number for your computer?
  • Do you have 2 HDMI ports on your computer?

If you have 2 HDMI ports on the computer, check whether both the ports are HDMI out ports. If one of the port is HDMI in then you will not be able to connect the monitor to it.

 

However, if there are any other display port available like VGA or DVI then you can connect the monitor to those ports and it should work fine.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.