All-in-one cannot restore screen after sleep

[Sterob]

Thanks again for your help really appreciated

[Tommag67]

Yes, the last update broke my sleep made as well. I was able to successfully fix it by reinstalling the original device driver for the Intel display adapter. Before you begin, download the original display adapter here: http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74494.exe . You will need it in the last step.

1. Open up “Device Manager” by typing it in the Windows search bar at the bottom left of the Windows home screen and selecting it from the list.
2. Left click the “>” next to “Display adapter” from Device Manager window and then right-click on “Intel(R) HD Graphics 530” Choose “Uninstall device” from the menu.
3. You will receive a Warning Dialog box. CHECK THE “DELETE THE DRIVER SOFTWARE FOR THIS DEVICE” box. Click “Uninstall” button.
4. It will give you a dialog box that you must restart your computer for changes to take effect. Click “Yes” and wait for the computer to reboot.
5. Now it is time to install the old driver. Find the file that you downloaded earlier “sp74494” and double click it to run it.
6. Click “Next” at the bottom of the dialog box for the setup program. (I left the checkbox checked – when you reboot later it runs some sort of check – didn’t seem to harm anything) It may say that there are newer drivers available – you don’t want them.
7. After setup is complete click “Next”.
8. Restart again.
9. If you left that checkbox checked in step 6 you get a dialog box for “Windows System Assessment Tool”. Let it run. It will quickly go away on its own.
10. Try putting the computer to sleep and hold your breath in hopes that it works.

After a while, Windows installed a newer version of the driver but it was still one that was old enough to work. Hope this helps. Good luck.

[CarlH98]

Hello, can you please help me? I'm trying to follow your instructions to fix this annoying problem. I cannot perform the first instruction to "Before you begin, download the original display adapter here:" 

The  link does not resolve to anything... it just hangs. Could you please check the link and see if it's correct?

Yes, the last update broke my sleep made as well. I was able to successfully fix it by reinstalling the original device driver for the Intel display adapter. Before you begin, download the original display adapter here: http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74494.exe . You will need it in the last step.

Carl

[Tommag67]

The link still works for me but you can navigate to the original driver from the HP site (that is where the link I posted pointed to) 

1. Go to  https://support.hp.com/us-en/drivers  . 
2. Click on the center picture "Personal Computing"
3. Enter your computer information in the search box "Enter your HP product name, product number or serial number”  To get this information just open the “HP Support Assistant”. It should be a blue ball with a question mark in it on the bottom right of your home screen. The information should be on the opening tab.

1. Expand Driver-Graphics-Intel by clicking the "+" and then click the download button to download it.

You will actually use it in step 5 – my mistake.  Good luck.