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Locked

‎03-05-2024 11:42 AM

HP Recommended
Product: HP Pavilion x360 m3-u003dx (ENERGY STAR)

I have an HP pavilion laptop and this morning it has a black screen with the blue box in the middle that says enter administrator password or power on password neither I’ve ever used before. Can someone please help me?

Category:
1 person had the same question
1 REPLY 1

‎03-10-2024 07:02 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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