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Bob5401
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BenQ monitor to HP Envy connection won't work

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Envy model 23se-d394
Microsoft Windows 10 (64-bit)

Cannot get BenQ monitor to recognize my HP Envy all in one computer using HDMI port. Envy model 23se

4 REPLIES 4
The_Fossette
HP Support Agent
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Message 2 of 5
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@38461829

 

I reviewed your post and I understand that you are facing issues connected an external monitor to the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The HDMI port on your computer is an HDMI IN port and you cannot connect an external display to the HDMI IN port.

 

You need an HDMI OUT port to connect a second monitor to the computer.

 

Refer to the below link for the product specifications of your computer.

 

https://support.hp.com/us-en/product/hp-envy-touchsmart-23se-d300-all-in-one-desktop-pc-series/53956...

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Bob5401
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Message 3 of 5
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Solved using an Insignia USB to HDMI adapter. Thanks.

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Bob5401
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I pretty much had to solve this on my own and had to guess at the adapter that would work with my Envy. Fortunately I had a solve as it appears some of the Envy models will not allow the output to the BenQ monitor at all. Thanks.

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Riddle_Decipher
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@Bob5401 I'm glad you've got it sorted,

If you need anything else, feel free to write to us anytime,

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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