Black light on monitor is broke??

[BeetleGenie]

 

I was using the monitor on my ps5 watching YouTube and I had opened the menu with the buttons at the bottom of the monitor and instantly this issue had happens I had changed nothing to the monitor in menu. After that I had tried factory resetting the monitor still nothing I’m lost and have no idea what to do as the monitor has cost over €350 for me,if anyone has any idea what I can do please help.

[Nal_NR]

Hi @BeetleGenie,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Monitor. 

To be able to answer you effectively, we need some information.

Could you elaborate more on what is the exact issue with the monitor?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[BeetleGenie]

Hi the monitor is the Hp 27xq 144hz quad hd gaming monitor, and the issue is that the screen is dimmed very badly on the left and right side except on the middle where it’s brighter.

[Nal_NR]

Hi @BeetleGenie,

Thanks for sharing the details, appreciate it. 

The issue you're describing with your HP 27xq 144Hz Quad HD gaming monitor, where the screen is dimmed on the left and right sides but brighter in the middle, could be due to several factors. Here are some potential causes and solutions:

1. Backlight Bleeding or Panel Issue

• Cause: This could be due to uneven backlighting or a defect in the LCD panel.
• Solution: Check if the issue is present in all applications and screens, including the monitor’s built-in menu. If it is, it might be a hardware issue, and the monitor may need to be serviced or replaced.

2. Display Settings or Calibration

• Cause: Incorrect display settings or calibration can sometimes cause uneven brightness.
• Solution: Try resetting the monitor to its factory settings. You can usually do this through the monitor’s on-screen menu. Also, check if the issue persists when using different display modes (e.g., gaming mode, standard mode).

3. Cable or Connection Issues

• Cause: A loose or faulty connection could cause display issues.
• Solution: Ensure that the cable (HDMI, DisplayPort, etc.) is securely connected. Try using a different cable or port if available to rule out connection issues.

4. Graphics Card or Driver Issue

• Cause: Problems with your graphics card or its drivers could cause display anomalies.
• Solution: Update your graphics card drivers to the latest version. If the issue persists, try connecting the monitor to a different computer to see if the problem is with the monitor or the graphics card.

5. Power Supply or Voltage Issues

• Cause: Insufficient power supply or voltage fluctuations could lead to uneven brightness.
• Solution: Ensure that the monitor is connected to a stable power source. Try plugging the monitor into a different outlet or using a different power cable.

If the issue persists and seems to be hardware-related, contact HP support or the retailer where you purchased the monitor for warranty repair or replacement.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BeetleGenie]

I think the black light is bleeding or something with the panel as in the inbuilt menu is also dark.

[Nal_NR]

Hi @BeetleGenie ,

This is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.