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NadirGamer
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Black screen on Pavilion AIO

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Pavilion 20 b115l.
Microsoft Windows XP

So basically the computer starts normally with the usual sounds and I also hear Windows booting perfectly, except with nothing showing on screen. Weirdly, however, the screen flashes the HP logo and then even the Windows desktop, both for a split second and then it goes black again. hopefully meaning that the display is not entirely out

 

Any ideas?

 
 
 
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NadirGamer
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Edit:  in fact I found out that the screen is not completely black, I can difficultly see the desktop when using a torch on it.

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Riddle_Decipher
HP Support Agent
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@NadirGamer I'm afraid that means there's either an issue with the LCD backlight or there's an issue with the graphics card drivers, I suggest you restart the device and Tap on F10 to access the BIOS screen and check if the issue occurs on it as well, if it doesn't, you may need to reinstall the drivers of your graphics card using the below steps:

 

Step 1: Right-click on the Start button on the taskbar and then click Device Manager to open the same.

 

Step 2: In the Device Manager, expand Display adapters to see your graphics, video or display card entry. If you have multiple video cards, all of them will appear here.

 

Step 3: Note down the video or graphics card name and model number. Visit the graphics card manufacturer’s website or your PC manufacturer’s website and download the latest version of the driver for your video card or PC model.

 

If you need a torch to view the BIOS screen as well, this could be a hardware malfunction and I'll let you know what's next, after you let me know.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
I am an HP Employee

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NadirGamer
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Thank you Riddle for your response

The screen is in fact near black even in the BIOS, it's definitely a hardware issue.

And what happened is that the computer was left until it went onto screen saver, and then the turnoff of the screen (as is the default power configuration), but then the screen did not turn on again, so I think something went wrong at that particular moment

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KrazyToad
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@NadirGamer

 

I suggest you contact HP Support for Service Options since this is a Hardware issue

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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