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10-12-2019 04:24 AM
So basically the computer starts normally with the usual sounds and I also hear Windows booting perfectly, except with nothing showing on screen. Weirdly, however, the screen flashes the HP logo and then even the Windows desktop, both for a split second and then it goes black again. hopefully meaning that the display is not entirely out
10-14-2019 11:55 AM
@NadirGamer I'm afraid that means there's either an issue with the LCD backlight or there's an issue with the graphics card drivers, I suggest you restart the device and Tap on F10 to access the BIOS screen and check if the issue occurs on it as well, if it doesn't, you may need to reinstall the drivers of your graphics card using the below steps:
Step 1: Right-click on the Start button on the taskbar and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Display adapters to see your graphics, video or display card entry. If you have multiple video cards, all of them will appear here.
Step 3: Note down the video or graphics card name and model number. Visit the graphics card manufacturer’s website or your PC manufacturer’s website and download the latest version of the driver for your video card or PC model.
If you need a torch to view the BIOS screen as well, this could be a hardware malfunction and I'll let you know what's next, after you let me know.
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10-15-2019 07:11 AM
Thank you Riddle for your response
The screen is in fact near black even in the BIOS, it's definitely a hardware issue.
And what happened is that the computer was left until it went onto screen saver, and then the turnoff of the screen (as is the default power configuration), but then the screen did not turn on again, so I think something went wrong at that particular moment
10-15-2019 06:47 PM