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- Desktops
- Desktop Video, Display and Touch
- Black screen on monitor

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1 REPLY 1
01-26-2024 05:51 PM
Hi @Matt123789,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are experiencing a black screen issue on your HP 24mh display can be frustrating, but there are several steps you can take to troubleshoot to resolve the issue:
- Check Connections: Ensure that the HDMI cable is securely connected to both your monitor and the device it's connected to (such as a computer or a gaming console). Sometimes, loose connections can cause display problems.
- Try Different HDMI Port/Cable: If possible, try using a different HDMI port on your monitor or a different HDMI cable to rule out potential issues with the port or cable.
- Test with Another Device: Connect your monitor to a different device (such as another computer or a gaming console) using the same HDMI cable to see if the issue persists. This can help determine whether the problem lies with the monitor or the original device.
- Check Power Saving Settings: Make sure that your monitor's power saving settings are configured correctly. Sometimes, monitors can automatically go into power-saving mode or sleep mode, which may result in a black screen. Adjust the power settings through the monitor's menu.
- Reset Monitor Settings: If you suspect that the issue may be related to the monitor's settings, you can try resetting the monitor to its factory default settings. This option is usually available in the monitor's menu settings.
- Update Graphics Drivers: Ensure that your computer's graphics drivers are up to date. Outdated or corrupt graphics drivers can sometimes cause display issues.
- Check for Firmware Updates: Visit the HP website to see if there are any firmware updates available for your monitor. Updating the monitor's firmware can sometimes resolve compatibility issues and improve performance.
refer to this document: HP 24mh 23.8-inch Display
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
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