Blank Screen HP TouchSmart 310-1110uk Desktop PC

[huwrowlands]

Hi,

New here. I am looking for some help with my HP please.

I have a HP TouchSmart 310-1110uk Desktop PC but the screen has gone blank. The machine turns on and I can hear the fan and disc drive spinning but the screen doesn't come on at all.

I have been told it maybe the graphics card/chip which is attached to the actual motherboard, and I will need to replace the motherboard in order to get this fixed.

Can you please point me in the right direction on sourcing a new motherboard for this PC. I am UK based.

Many thanks.

[Echo_Lake]

@huwrowlands
Thank you for posting on the HP Support Community.

I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem. As you're looking for a replacement motherboard.

I would request you to contact our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.