07-21-2016 11:15 AM
I have a HP w2408h monitor that has had blinking on and off problems ever since I began using it with my Surfact Pro 3. I ran across some 2114 posts on this forum where I found the following solution . . .
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
I followed those steps and , so far, my monitor no longer blinks (but its had periods like this before so time will tell)
My question is about step three. Why can't I use a power bar or surge protector? Why does it have to be plugged directly into the wall?
Solved! Go to Solution.
07-23-2016 10:35 AM
May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand that you wish to know why we would recommend plugging directly into a wall outlet. I am happy to help with this.
In answer to your question, it is simply to help determine if a possible cause is insufficient power. Some devices require significant power to complete certain tasks. If you are connected via a power strip, the current from that outlet is being devided among all the devices connected to that power strip.
I hope that answers your concern adequately, and if so, please mark this post as a solution. Kudos would also be appreciated.
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