11-13-2016 02:28 AM
Solved! Go to Solution.
11-14-2016 10:36 AM - edited 11-14-2016 10:37 AM
Welcome to the HP forums! :) It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance with your desktop computer that does not boot bring up a display on the monitor which keeps flashing. I’ll be delighted to assist you with this. :)
Awesome job on diagnosing the issue correctly and trying some basic troubleshooting steps before posting your question. :) Kudos to you for that. :) It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here. :)
At the outset, It looks like a hardware issue with the monitor.
You’ve done all the basic troubleshooting steps. Please try to connect the computer to a different monitor if you could get hold of one. That should isolate the issue correctly.
You may need to replace the monitor. Please check with a different monitor locally at Best Buy or Staples, before ordering a replacement. You could visit this link: http://store.hp.com to order another display. You could contact them as well as the phone# is listed on the website.
If it is out of warranty and if service options are still available for the unit, you could get it fixed by contacting HP or by contacting a local technician like Best Buy or Staples.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee
11-14-2016 12:31 PM
11-14-2016 01:34 PM
I thank you for your quick response and accepting the solution. I hope things work great for you and the computer. it was an absolute privilege to have worked with you.
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help.
Take care and have a blessed weekend. :)
I am an HP Employee
11-30-2016 11:33 AM
As a note. If you're using a HDMI cable with ferrite beads (or choke... the plastic bulbous things on some cables), try a HDMI cable without them. The beads are ways for manufacturers to save money (rather of including more expensive properly sheilded cables). I replaced the cables that came with both my Pavilion monitors and the monitors stopped flashing. The ferrite is supposed to turn noise into heat, and they were burning with these monitors! Burning enough that the low energy requirement of these monitors require simply was not being met.