Blue Screen when waking from sleep. No message just a blue screen.

[xpr92]

When waking from sleep mode I get a blue screen with no message on it. The blue screen remains for a few seconds and then opens to my regular screen.

[The_Fossette]

@xpr92,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you download and install HP support assistant from the below link and install all the updates.

Here is how it is done.

Download link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[xpr92]

Thank you for your response. I have the Support Assistant on my computer and used it to try to fix this problem. I ran the Operating System Check and the Performance Tune up Check. In addition, I have checked for the latest updates and they have been installed. There is one thing that I have noticed that may be causing the problem: I use Chrome and if I clear the browsing data before the computer goes to sleep when it wakes I get the blue screen. If I do not clear the browsing data and the computer goes to sleep when it wakes I get my normal screen. Is it possible that clearing the browser data in Chrome before sleep mode is causing the problem?

[The_Fossette · Accepted solution]

@xpr92,

It is great to have you back and your patience is greatly appreciated.

I recommend you follow the below steps and update the chrome browser and check it resolves the issue.

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
4. Click Relaunch.

If you continue facing the issue, I recommend you uninstall the chrome browser and reinstall it and check whether the issue is resolved.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[xpr92]

Thank you for your assistance with this problem.

[The_Fossette]

@xpr92,

You're welcome!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!