Blue screen of death

[DEW189]

Blue screen of death. Ran troubleshooter and said memory failure. Business is down unless we can get files out.

Help Help

[BeemerBiker]

Did you run the UEFI (F2) diagnostics?

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

Beep codes and reset instructions
Click here for Laptop codes
Click here for AIO or desktop codes


Click here for world-wide contact info
Or contact the closest authorized service center

On a desktop system, unplug computer. If the power cord has a transformer (wall wart) unplug from the computer. Press the power button 2-3 times to discharge residual electricity

On a laptop, remove cover plate to get access to the memory. If there is no cover plate then search youtube for a disassembly video.

Discharge static electricity by touching a finger to metal frame or case before removing memory sticks.
Clean the memory contacts with eraser, use air duster, reseat memory. Reseat one at a time if necessary to find the bad one.

Let me know if you need more help

[Paul_Tikkanen]

If your PC returned a memory failure error, the only way to fix it would be to remove and replace the defective memory module.

The product specs indicate your PC came with 1 x 8 GB of DDR4-2666 MHz memory.

This should be a compatible 8 GB memory chip that will run at 2666 MHz:

Crucial 8GB DDR4-3200 UDIMM | CT8G4DFRA32A | Crucial.com

Below is the link to the service guide for replacing the memory chip:

Here's a service video that may be of help for replacing the memory:

Removing & replacing parts for Pavilion 590-a0000 | HP Computer Service (youtube.com)