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‎11-30-2019 06:30 PM

HP Recommended
Product: HP ENVEY h8 series model #h8-1414pc

Can't restart pc /can't clear away vertical pixel bars.

Replaced old monitor, with new one no change.

Have try restarting,  restoring, no changes

Hard to see between lines to fix

I am basic pc 101 literate at solving computor issues. Growing frustrated please help...

1 REPLY 1

‎12-03-2019 11:35 AM

HP Recommended

@RobCno
Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue as you've mentioned the issue persists with an alternate monitor.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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