Blue vertical line on screen

[AndresUrbanlig]

Good day, we buy a refurbished hp envy 34", they just have 4 days working and appear a blue line to all the screen in vertical way, the width of the line is very small.

We test duplicated the screen and the other screen not show the line.

Please if you can give us some support it would by amazing, we always use hp and this it's the firts time we have a problem.

Thanks for your time.

Andres.

[A4Apollo]

Hey there! @AndresUrbanlig, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned when you power on your PC you see blue vertical lines on the screen.

Try the steps recommended below to restore the BIOS to default.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Uninstall the graphics driver from device manager and install the latest BIOS and other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If the issue still persists after trying out the steps. It is a hardware issue with your PC, please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AndresUrbanlig]

[AndresUrbanlig]

Hi Mr Robot, thanks for your answer, am follow all the steps you give me, but the lines don't disappear, leave ou a couple of pictures, the lines are very soft, but every day they are increassed, please give some advice.

Thanks for your help.

Andres.