Brand new HP pavilion all in one 27

[Stixmancreed]

Hello, We are setting up our new HP pc. We can hear the pc turning on, normal sounds. But black screen, nothing displayed.

tried the usual turn off pc disconnect power cable, hold down power button for 10 secs and reconnect, but still no display.

I’m sure it’s something simple but can anyone help?

[Nirvana_95]

Hi @Stixmancreed

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

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