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Winston12
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Message 1 of 2
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Broken screen but no cracks

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HP Laptop 15-ef1077nr
Microsoft Windows 10 (32-bit)

Hello everyone, I have a new HP Laptop. Its model number is 15-ef1077nr. I have had it for about 2 months, although, yesterday, a cord got stuck and when I went to get up, it fell over and landed on a hardwood smaller desk on its upper screen. It wasn't a large impact, but the screen is broken. What I have noticed though is the screen itself has no cracks, but where it's damaged it has a rainbow glimmer on the screen. The bottom half of it is still working, so I assume it is just a display issue and not something deeper like graphics card damage. I noticed that this laptop doesn't have a VGA port, so I will need to buy a HDMI to VGA. I have a monitor so that isn't the largest of my worries right now. I am just wanting feedback on 

1. the severity of the damage

2. if a spare screen is available for purchase

3. how much it would cost for a repair.

anything helps, if there are any more details that need to be provided I will be more than happy to do so.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Winston12

 

I reviewed your post and I understand that the screen is damaged as the laptop on the desk.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options and the cost.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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