Broken window

[Sey4]

I’ve got a touchscreen laptop and while I was using it screen started glitching out and lines started to appear in the screen. When I called support they told me the internal damage of the screen isn’t covered in the warranty and only the hardrive is covered. It wasn’t my fault but they still won’t cover it under the warranty eventhough I paid extra for the warranty. Absolute shamble of a service 

[Garp_senchau]

@Sey4, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear about the troubles you're having with your HP Pavilion Laptop PC 15-eg2000's touchscreen. Here's what you can do to troubleshoot and understand potential solutions for screen glitches and lines appearing:

Basic Troubleshooting:

• Restart the Laptop: Sometimes, a simple restart can resolve screen glitches.
• Check for updates: Ensure your laptop is running the latest version of Windows and HP firmware. Go to Settings > Update & Security > Windows Update and click on Check for updates.

Perform a System Diagnostic Test:

• Open the HP Support Assistant application, go to Diagnostics & Tools, and then select Run hardware diagnostics.
• UEFI Diagnostics: Restart your laptop and press F2 repeatedly to access the HP PC Hardware Diagnostics UEFI. Run the System Tests > Graphics Tests to check for screen issues. (Please check if the issue persists in this window, If it does, then it may be a hardware issue.)

Driver Update and Reinstallation:

• Open the Device Manager by right clicking the Start button and selecting Device Manager.
• Expand the Display Adapters and Monitors categories.
• Right-click the drivers under those categories and select Update driver.
• If the issue persists, try uninstalling the drivers and restarting the laptop to let Windows reinstall them automatically.

Physical Check:

• Inspect for Physical Damage: Look for any visible cracks or damage on the touchscreen surface.

I hope these steps assist you in resolving the issue with your HP Pavilion Laptop PC. 

References: HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,