Built in HP 5M Camera not working

[Andy21760]

When I try to open camera, I get the following error message: 0xA00F4244 No cameras are attached.  I have tried all solutions recommended. 

[Nal_NR]

Hi @Andy21760,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error message "0xA00F4244 No cameras are attached" indicates that your system is unable to detect the built-in camera. Since you've already tried common solutions, here are some advanced troubleshooting steps to help resolve the issue with your HP Pavilion All-In-One PC 27-D0000i IDS Base Model:

1. Check Device Manager for Camera:

1. Press Win + X and select Device Manager.
2. Look for an entry named Cameras or Imaging devices. If you see your camera listed, proceed to the next steps. If not, it may indicate a hardware issue or the camera might be disabled in the BIOS.
   • If your camera is listed but has a yellow exclamation mark, right-click it and select Update driver.

2. Enable Camera in Device Manager:

1. If the camera is listed but disabled, right-click on it and select Enable device.
2. If it’s enabled, try Disable device and then Enable device again.

3. Update Camera Drivers:

1. In Device Manager, right-click on the camera and select Update driver.
2. Choose Search automatically for updated driver software.
3. If no updates are found, visit the HP Support website and search for the latest camera driver for your specific model. Download and install it manually.

4. Check BIOS Settings:

1. Restart your PC and enter the BIOS/UEFI settings by pressing Esc or F10 (the key might vary).
2. Look for a section related to Security or Advanced, and check if there is an option to enable or disable the camera. Ensure the camera is enabled.
3. Save changes and exit the BIOS.

5. Run the Windows Troubleshooter:

1. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
2. Find and run the Hardware and Devices troubleshooter.
3. Follow the on-screen instructions.

Find the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Andy21760,

Please find the next set of steps below. 

6. Check for Windows Updates:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

7. Reset Camera App:

1. Go to Settings > Apps > Apps & features.
2. Find the Camera app, click on it, and select Advanced options.
3. Click on Reset.

8. Reinstall Camera Drivers:

1. In Device Manager, right-click on the camera and select Uninstall device.
2. Restart your PC. Windows should automatically reinstall the camera drivers.

9. Use HP Support Assistant:

1. Open HP Support Assistant (install it from the HP Support website if you don’t have it).
2. Check for updates and run diagnostics related to the camera.

10. Run HP PC Hardware Diagnostics:

1. Turn off your PC.
2. Turn it back on and immediately press the Esc key repeatedly until the Startup Menu opens.
3. Press F2 to open HP PC Hardware Diagnostics.
4. Run the Component Tests and select Webcam to test the camera.

11. Check Privacy Settings:

1. Go to Settings > Privacy > Camera.
2. Ensure that the toggle for Allow apps to access your camera is turned on.
3. Also, make sure the specific app you are trying to use the camera with is allowed access.

12. System Restore:

• If the camera was working previously, you could use System Restore to revert to a point where the camera was functional:
  1. Press Win + S, type System Restore, and select Create a restore point.
  2. Click on System Restore and follow the prompts to choose a restore point when the camera was working.

If none of these steps resolve the issue, it might be a hardware failure with the built-in camera. In such cases, contacting HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.