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Lori-Houston
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Builtin webcam picture is gradient snow, vaguely sensitive to motion. Picture attached.

HP Recommended
HP All-in-One 24-f0014
Microsoft Windows 10 (64-bit)

Webcam picture is mostly blue-green and  lighter in the middle with no distinguishable shapes but goes black when I put my finger over the camera.  Tried reinstalling driver HP High Definition 1MP Webcam.  Is this a hardware issue?camera_capture.JPG

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Lori-Houston Welcome to HP Community!

 

I understand that you are facing issues with webcams.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please refer to the below link to troubleshoot the webcam issue.

 

https://support.hp.com/in-en/document/c03430151

 

Please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

 

 

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Lori-Houston
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Read and tried all that (except BIOS which scares me) but no luck.  Did you see the video I attached?  I think the webcam itself is bad.  If I cover the lens with my thumb it goes black.  Unfortunately I didn't try to use it for quite some time after purchasing.  Do you really think it could be something with the BIOS?  

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
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@Lori-Houston

 

I understand your concerns.

 

Please update the BIOS and check.

 

If the issue still persists, please contact our phone support and check for the support option. They will help you,.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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