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niall4
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Buttons on monitor not working as intended

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24ER

Hi 

I recently bought a HP 24ER second hand and everything worked as intended then all of a sudden the bottom buttons started acting up. the power button doesnt do anything, the other buttons can turn off the monitor but dont open up the monitor options anymore. 

 

if anyone can help that would be awesome all the buttons still click in and out and nothing is stuck holding them on.

 

Thanks

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The_Fossette
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Message 2 of 6
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@niall4,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I’d love to help!

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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GiovanniAimola
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@The_Fossette

I'm having the same issue on a second-handed monitor, could you please send me some advice to get rid of this problem?

 

the other screen function are pretty good, I can also access the display using HP My display;

 

already tried a factory reset from the software,  'cause I'm not able to access the OSD menu, but did not work.

 

thanks!

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niall4
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Hi 

 

does all you buttons do a function or does one of them not work?

 

i took my screen to a repair place near my home and he found one of the components on the chip was broken. he repaired it and all the functions seemed to work fine but he also needed to repair the ribbon cable.

 

I had a lot of trouble finding somewhere in northern ireland to get it repaired by HP, plus i couldnt find any way to contact HP themselves about parts as i would like it fixed and not patched....

 

hope this helps. 

 

if you have somewhere nearby to take the monitor get it looked at internally.

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GiovanniAimola
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@Niall4

 

thanks for your interest!

 

the power button seem not working, the others 4 once pressed I get a black screen and need to unplug the power; 

 

once plugged back in, everything is good again..mistery!

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niall4
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Hi 

 

I would say you need to take it to a repair place for them to have a look at it 

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