COMPLAINT REGARDING MONITOR

[vinaypiya]

Dear Hp support Team

I am facing an issue with my HP monitor as it is not working properly. The monitor does not display anything when connected to the PC.

 I would like to know whether my monitor is still under warranty and request your assistance in resolving the issue.

Detail of PC is as under:

- Model No :- HP Z2 Tower G9 Workstation Desktop PC (4N3U8AV)

- PC Serial Number - 4CE525DF3R

- Monitor Serial Number - 1H35150PZJ

The PC is currently being used for official work related to Armd Forces Duties. Therefore, I requested you to kindly rectify the issue at the earliest as possible.

Please let me know the warranty status and the the further process for repair or replacement.

My Address is - Jodhpur Military Cantonment, 54 Armoured Regiment, Near CP. Pin Code 342006 

I am also uploading supporting document in attached file 

[TheOldMan]

According the the information you posted, both PC and monitor are still  under Factory warranty for in excess of Two months.  Is this is a new setup for use or just new to to you?  Assuming it might be new setup, how is the monitor connected to the PC?  The monitor has the ability to use HDMI, VGA or DisplayPort as input.

Here is the setup instructions for the monitor-

https://kaas.hpcloud.hp.com/pdf-public/pdf_10766331_en-US-1.pdf

Here is the Specifications page for the Z2 Workstation, but since this can be ordered with varies add-ons, it might not be exactly like this.

 https://support.hp.com/us-en/document/ish_5968940-5969005-16

Here is a picture of the back of the workstation when no graphics card is installed. Is this what the PC in question looks like?

If there is a graphics card installed, it may look similar to this

 You will notice there is a place in the lower section where the graphics card outputs are located.

If the back does not  like either of those pictures, then there might be a optional output device installed.  It might show up indicated as #5 in this picture

There is a variety of outputs that might be there.  If you are familiar with those listed, please indicate what you observe or include a picture of it.  This goes for anything different in any of those three scenes. Post a picture, please.

[Rita_R2]

Hi, @vinaypiya, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. These tailored videos help address queries more effectively. Hope it helps you too.

Here is the link which will help you to resolve the issue: 

How to fix your HDMI display and sound problems in Windows 11 | HP Computers | HP Support - YouTube

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support