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‎05-15-2020 08:07 AM

HP Recommended
Product: HP Pavillon 590
Operating System: Microsoft Windows 10 (64-bit)

Not sure if this is right place, but here goes.  When I receive an e-mail that contains a video, MP4 format, I click on it to download.  The system works and works, but never finishes.  Sometimes I receive a message that system is unable to download.  But mostly I just see that darn circle go round and round and..... 

4 REPLIES 4

‎05-15-2020 05:11 PM

HP Recommended

@BobbyJones1993 

 

Can you SAVE attached file(s) ? With big mp4 file(s) sometimes you have to save it/them then play offline using the following free player

 

           http://www.videolan.org/vlc/download-windows.html

 

Please download and install, it will play nearly all video formats including Blue Ray discs (BD's).

 

Regards.

BH
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‎05-15-2020 09:39 PM

HP Recommended

Thanks, but I have tried to save them, but a right click doesn't do anything, and a left click starts the download - which never ends.

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‎05-16-2020 01:55 AM

HP Recommended

@BobbyJones1993 

 

What is your email client/agent or just webmail ? If webmail, which one ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-16-2020 02:34 PM

HP Recommended

I use Hotmail.com.  This is a fairly new computer with Windows10.  I also use Google Chrome for internet.  This machine has all sorts of Windows software.  I had an old PC that was on Windows Vista and didn't have any problem with viewing vids sent by e-mail.

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