Complaints department required after multiple attemps via phone and message

[Ben_26]

Hello,

We have been trying to sort out an issue with a missing part of an HP monitor order we received. The order was received on December 11 but we didn't open it until February, which is when we realised we hadn't received the three prong power plug that connects to the main electricity. As a result, we haven't been able to turn on the monitor.

After multiple calls and conversations via message, we still haven't received the correct part. In fact, we've received the wrong part on three occasions.

We are really disappointed that after three attempts, we still haven't received the correct part and we're at a loss at what to do now. So if there is a complaints department I can get in touch with, then that'd be great.

Thank you.

[zoey7886]

@Ben_26, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your complaints! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To help me look into this properly, could you please share the previous case ID(s) via private message? I'll review the details and do my best to ensure we get the correct power plug to you as soon as possible.

Looking forward to your response so we can get this resolved.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Ben_26]

Hi Zoey,

Thank you for replying. I'll get a private message sent over to you asap.

Ben