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‎08-15-2025 09:55 AM

HP Recommended

I've been having problems with my computer completely freezing while playing games. The only way to get it going again is to press and hold the power button. It boots normally after that. The games I play this computer should be able to handle without a problem (Roblox, The Sims 4 and a Need for Speed game from 2005). The freezing is inconsistent. Sometimes it will freeze when the game starts and sometimes you can play for a half an hour to an hour before it freezes. I've checked the temperature reading after I restart. It is usually around 40 degree Celsius. The computer is less than a year old and very clean.

 

I've tried uninstalling and reinstalling the driver. I have used the HP provided version and the Nvidia version. I tried disabling the game bar. I unplugged all my nonessential devices to see if there was a conflict. 

 

What else can I try?

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