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HP Recommended
OMEN by HP 870-100 Desktop PC series
Microsoft Windows 10 (64-bit)

 I was watching YouTube on my pc and then suddenly my keyboard,mouse,headset and monitors all stopped. They all have power and my monitors have lights indicating they're on but when I turn my pc off and on it only lights up my keyboard and nothing else. I tried doing some stuff from the virtual agent but nothing helped. 

4 REPLIES 4
HP Recommended

Aldo I really need my computer to work as I have important documents that I need this week.

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

If you can, but with a dead screen it may not work.  Therefore next might be...

 

 

HP Recommended

Didn't work, the only thing that's lit up on my computer is the tower and my keyboard put nothing else, also how could I check the hardware without seeing the screen?

 

HP Recommended

Hi

Because sometimes the HARD RESET can effect a repair.

 

Normally if a piece of hardware fails there are "beep codes (LED flashes)" to indicate the area of error.

 

You have none of those, therefore I suggest a second opinion, rather than me keep guessing.

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