Connecting Dual Monitors on HP All-in-One - 24-df0014

[Bryan124]

I have exhausted my efforts trying to connect to multiple monitors from both HP 15.6 inch Laptop PC 15-e2000 (2J4V7AV) and HP All-in-One- 24-df0014.

When you contact support hoping to get "support" they tell you you need a docking station. Once you buy the docking station and a USB-C isn't compatible they say you need an adapter. Once the adapter doesn't do the trick, they recommend you buy the one-time service and have an "expert" walk you through it and all they can do at the end of it is recommend you buy a new computer that has the ability and that they're sorry.

I have every adapter possible, a Lenovo universal USB-C docking station and multiple monitors. With these two products - is it impossible to have Three (3) displays total? I am beginning to think it is. Please tell me I'm wrong.

[sandytechy20]

@Bryan124 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.