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02-05-2018 08:20 AM
Hey there! @Vini1985, Thanks for stopping by the HP Support Forums!
I understand when you connect an external monitor to your PC there is no display on the monitor.
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
How is the monitor connected to your laptop?
Please provide the product number of your PC to assist you better.
As you mentioned you have display issues with your PC there is no display on the external monitor.
Try checking with a different monitor or different cable and check if it helps.
Press Fn key + F4 key to extend the displays.
Extend your display by changing display settings.
a. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
b. Click the drop-down list next to Multiple displays, click Extend these displays, and then click OK.
Also, try the steps recommended below.
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Cycle the power on the monitor as follows:
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Turn off the monitor. The power light on the monitor should be off. Leave the computer turned on.
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Unplug the power cord.
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Wait 5 seconds.
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Plug in the power cord.
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Press the power button on the monitor to turn on the monitor.
One of two things happens:
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The image from the computer displays on the monitor and you can use the computer again. This indicates that the monitor was unable to detect that the computer had awakened from suspend mode. Turn the monitor off when it is not being used or disable suspend mode on the computer. For some computers, updating the BIOS can correct these types of suspending problems.
OR
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The power light on the monitor comes on but the screen displays one of the messages again. The monitor is not receiving a video signal from the computer that it can detect and use. Continue using these steps.
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If the computer is on, wait until the hard drive activity light on the computer is not lit and then press and hold the Power button on the computer case until the computer turns off.
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If the monitor has a factory reset or restores options, set it. Press the Menu button on the front panel and select Factory Reset.
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Wait 5 seconds and then turn on the computer by pressing the Power button again.
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Adjust the Windows display resolution to a setting that is compatible with the monitor.
If the issue still persists uninstall the graphics driver from device manager and install the latest graphics driver and BIOS on your PC.
You can update the drivers on your PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
Refer this article to know more information about Connecting a Monitor, Projector, or TV.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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A4Apollo
I am an HP Employee