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‎06-21-2020 11:02 PM

HP Recommended
Product: HP 27-R014A A10PC
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys ( & Girls! ) , I have an annoying problem with my 27" All in one. It seems that whenever I play any on-line video content ( usually YouTube content ), my computer crashes. Just switches off & then reboots, but takes about 5 minutes to Reconstruct Cache Metadata etc. This only seems to happen with on-line video, never happened so far with video off my camera etc.
The same thing happened just over 12 months ago when it was still under warranty. A technician came to the house & swopped the Motherboard. Had no problems for the next 11 months until a fortnight ago. Of course it's out of warranty now!
HP Diagnostics can't find any problem.
Help!!

2 REPLIES 2

‎06-22-2020 12:14 AM

HP Recommended

@KieranT 

 

Welcome to HP Support Forum. Please perform a clean install Flash Player:


         https://get.adobe.com/flashplayer/

 

This should help.

 

Regards.

BH
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‎06-22-2020 01:24 AM

HP Recommended

I ran an Adobe Flash Uninstall progam. Then while attempting to do a clean install, was told that Flash was installed on Chrome but not enabled. I enabled Flash & ran a few YouTube videos. So far so good!

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