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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Crashing when playing on-line video

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06-21-2020 11:02 PM
Hi Guys ( & Girls! ) , I have an annoying problem with my 27" All in one. It seems that whenever I play any on-line video content ( usually YouTube content ), my computer crashes. Just switches off & then reboots, but takes about 5 minutes to Reconstruct Cache Metadata etc. This only seems to happen with on-line video, never happened so far with video off my camera etc.
The same thing happened just over 12 months ago when it was still under warranty. A technician came to the house & swopped the Motherboard. Had no problems for the next 11 months until a fortnight ago. Of course it's out of warranty now!
HP Diagnostics can't find any problem.
Help!!
06-22-2020 12:14 AM
Welcome to HP Support Forum. Please perform a clean install Flash Player:
https://get.adobe.com/flashplayer/
This should help.
Regards.
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