Customer support

[Stracs1]

Hp support is awful!!! My Omen monitor has stopped working, I have a service pack, 4 calls today, each time get transferred then cut off. Wait time about 40 minutes each time. staff read from a script, transfer then cut off.  How do I lodge a complaint?

[Jerry_57]

Hi @Stracs1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about your experience with the service. It seems like you're having trouble with your HP Omen monitor. Here are a few steps you can try while waiting for assistance:
 

Check Connections: Ensure that all cables are securely connected. This includes the power cable, HDMI/DisplayPort, and any other connections.

Try a Different Outlet: Plug the monitor into a different power outlet to eliminate the possibility of a faulty power source.

Use Different Cables: If possible, try using different cables to see if the issue persists, as faulty cables could cause connectivity issues.

Restart Devices: Restart both your computer and the monitor.

Reset Monitor Settings: If your monitor settings have been altered, try resetting them to default settings.

Check Input Source: Ensure that the monitor is set to the correct input source.

Test Another Device: Try connecting the monitor to another device to determine if the issue lies with the monitor or the original device.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support