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‎12-20-2023 08:50 PM - edited ‎12-20-2023 08:52 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X4AV)

Recently I bought the Spectre x 360 14ef-2000 ,  when I turn over to use as Tablet, it became black screen...., so I took to HP support center, the engineer told me it might be the DRIVER VERSION problem, the latest DRIVER Version is 22H2, but my System version is 23H2, these two can't match, that's why my Tablet mode screen turn into black.

So does it mean if use Spectre, can't update to the latest version?! It's doesn't make sense!

so may I ask could you provide me the 23H2 Package to update.

Otherwise I don't know why I bought this computer. It can't work as it best.

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