DRIVERS

[Gdanl]

This is an "unbranded" all in one desktop computer. It tried to upgrade to Windows 10 unattended (thanks SO much Microsoft) AND FAILED. We had to reinstall windows 7 from a dic now I cannot fint the video drivers anywhere. It is on board graphics and appears to be an AMD chipset but the AMD website drivers are not installing. Every scan I do it all comes up HP but it does not exist on the web site. It is a CPX 100 [personal information removed]

HELP!

[Paul_Tikkanen · Accepted solution]

Hi:

See if this graphics driver works...

This package provides the driver update for the AMD/ATI Radeon HD graphics solutions in supported models that are running a supported operating system.

File name: sp52654.exe

If it does, then this is probably the debranded model support page.

http://support.hp.com/us-en/product/HP-TouchSmart-610-1000-Desktop-PC-series/5039931/model/5074446

[Gdanl]

Thanks will try it tonight

[Paul_Tikkanen]

You're very welcome.

[Gdanl]

That wasn't the exact machine (not a touch screen) BUT the original video drivers listed worked as did the NIC drivers so it must have been the correct motherboard.... or close enough. Probably going to steer clear of "debranded" machines in the future, it's just not worth the potential hassel. I have and have had dozens of HP's never had an issue before I couldn't quickly get resolved.

Thanks again

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Usually de-branded models have the product number backwards.

For example:  see this post.  If your PC has a similar product number on it somewhere, you will be able to find the exact model's support and driver page.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Debranded-Laptop-Model-TSAU14...