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- HP Community
- Desktops
- Desktop Video, Display and Touch
- DVI: No Signal & VGA: No Signal

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01-29-2018 10:51 PM
01-30-2018 05:29 AM
From the support page
That page indicates the PC comes with either Radeon 8750 or a NVIDIA GeForce GT 630. Either one has a DVI and HDMI output. The motherboard has two DVI outputs which are integrated graphics:
*Integrated video is not available if a graphics card or an Intel processor ending with “P” is installed.
I suspect that the monitors are connected to the motherboard outputs instead of the graphics card outputs.
BTW: if the installed graphics card is removed, then the motherboard outputs will become active but at less graphics quality than the card.
I'm not an HP employee.
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01-30-2018 07:27 AM
I have a HP 251-a244 Desktop with an HP W2081d Monitor. I never have a problem with it.
Everyday before I leave work I usually SHUT DOWN the computer entirely. Yesterday I accidentally put the computer in SLEEP instead of SHUT DOWN. Today I turned on the hardrive, it turned on. But the monitor did not. When I turn it on manually, it seems like it is going to start but I never get as far as a black screen that says “DVI- NO SIGNAL, VGA- NO SIGNAL, Auto- Switch Source: ON, Default Source- DVI, Recommended Settings- 1600x900-60Hz”
THEN, within 5 seconds it quickly goes to a black screen with the message “Monitor going to sleep” & after 2 seconds the monitor is off again.
WHAT CAN I DO ?? It was perfectly fine yesterday & ot would have been fine this morning if I had just shut it down instead of accidentally clicking “SLEEP”
01-30-2018 12:09 PM
01-30-2018 12:17 PM - edited 01-30-2018 12:18 PM
Yes, you are correct about there being no motherboard graphics with the "P" CPU. Under the conditions observed by disconnecting and reconnecting the monitor, it would seem the Graphics card may have failed. In the first post two monitors were mentioned. Are they both connected at the same time? Do they both say there is no signal and go to sleep?
You are probably correct in assuming the motherboard is good, too.
I'm not an HP employee.
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01-30-2018 12:34 PM
01-30-2018 02:56 PM
I suspect there might be a hardware failure but it could be the Windows got corrupted. When I am not certain whether it is Windows or hardware, I like to boot to a Linux Live CD. If that works OK, then the problem is with Windows. If the PC has trouble with the Linux, then hardware has failed.
Ubuntu or Knoppix is good for making a Live CD and booting the PC to that OS. Find a working PC to make the Live CD and boot to that. If everything works with that then a reinstall of Windows or a fail hard drive.
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01-30-2018 03:11 PM
01-30-2018 06:02 PM
Glad to hear you are giving it a try. Let me know how this goes.
I'm not an HP employee.
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