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‎05-14-2022 04:55 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 11

I purchased a laptop after one month the dead pixel problem started and I contacted service center and online services they rejected it saying it's not covered in warranty but the shopkeeper insisted it's under warranty and I requested engineer home visit after checking the engineer said it's covered under warranty and said he will try to order parts but the higher ups again rejected it il, guess I have to visit the nearest consumer court

Category:
1 REPLY 1

‎05-14-2022 06:34 AM

HP Recommended

Hello
depending on the problem hp may actually decline the warranty!

https://support.hp.com/us-en/document/c00288895
But you should arrange with the dealer
In any case, at home in France, the seller is responsible for what he sells, and in the event of a problem he must do what is necessary
For the rest we are not able to advise you anything here.

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

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