Decoding failure of pictures and videos

[Aikea1]

My HP Chrome Book Convertible is experiencing some issues. On some of its videos and photos it stating that there is a decoding error. I would like to know how do I rectify this issue. 

My phone number is [Personal Information Removed]

Best Regard, 

[Personal Information Removed]

[itsmyname]

@Aikea1 -- a few possibilities come to mind:

• if you are streaming from the Internet, try streaming the same file from a different computer, to see if your Chromebook is "messing-up" while downloading/streaming,
• if you have a file on your computer, can you copy the file to a USB memory-stick, and move the memory-stick to a different computer? Does it decode properly on that other computer?
• it might be your disk-drive that is failing to 100%-correctly store/retrieve the file, causing "corruption"