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LORDMEGATRON913
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Message 1 of 6
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Degraded Resolution on 3rd Monitor

HP Recommended
Pavillion 580-137c
Microsoft Windows 10 (64-bit)

I have a HP Pavillion 580-137c, it comes with a 3 output Video Card, HDMI, Display Port, DVI,  all 3 LG monitors are HD, the monitor that is plugged into the DVI port the resolution is very degraded, i know it is not the monitor because when i plug that monitor into a hdmi port it works perfectly. Has anyone else experienced this problem?

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The_Fossette
HP Support Agent
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Message 2 of 6
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@LORDMEGATRON913,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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LORDMEGATRON913
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I am sorry that did not work, everything is fully up to date, I have the Amd Radeon 550 graphics card

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The_Fossette
HP Support Agent
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Message 4 of 6
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@LORDMEGATRON913,

 

Are you using any converters or adapters to connect the monitor?

 

If yes, then I recommend you connect it directly and check if it helps.

 

If you continue facing the issue, I recommend you perform a system restore back to the date when all the 3 monitors were working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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LORDMEGATRON913
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Did everything you said, it seems as if the resolution coming thru the DVI connector on the back of the computer just wont push out the HD Resolution

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The_Fossette
HP Support Agent
HP Support Agent
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Message 6 of 6
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@LORDMEGATRON913,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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