Disc lost inside PC

[Rebecca89]

I put a dvd into the drive and it must not have been snapped in properly because I heard it drop into the machine.

I have no clue how to get it out again, (searched forums and found a similar topic in this section, but different model PC so instructions unhelpful!) or if it will do any harm while it is in there 😕 

Thank you in advance for any help! 

[Malygris1 · Accepted solution]

Hi there @Rebecca89,

Welcome to the HP Support Forums!  I understand that a DVD came loose and fell either inside of the DVD player or inside your computer.  I am happy to assist you with this.

You can try to remove the DVD player and see if you can get the disc out of the drive, if that is where it is, or open up the computer to get access to the disc if it is inside your case.  Please see the Upgrading and Servicing Guide which is in several different languages but has illustrations on how to open up the case and or remove the DVD drive.

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

[GaryCP]

The 'Upgrading and Servicing Guide' link doesn't work, so not much use