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‎02-18-2020 10:19 PM

HP Recommended
Product: Pavilion All-in-One 24-227c
Operating System: Microsoft Windows 10 (64-bit)

I recently installed Adobe Photoshop Elements 2020 and am told my display adapters are causing issues like icons not displaying and lockups when trying to save a slideshow.  I have two display adapters on my Windows Version 1909 PC:

Microsoft Basic Display Adapter and Intel(R) HD Graphic 630.  I have updated the drivers and tried both but problems still happen.  What can I do?

1 person had the same question
2 REPLIES 2

‎02-20-2020 07:55 PM

HP Recommended

According to the specs of your PC, you DON'T have 2 x graphics cards, just the Intel HD Graphics integrated into the CPU.

I don't know why it's showing as two. I'd say that's probably where your issues lie.

Has anything recently changed with the PC? As in - Graphics driver updates, Windows updates, HP Support assistant updates, system being restored to a restore point etc..?

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‎02-20-2020 09:24 PM

HP Recommended

The only thing that has been done is to upgrade from Windows 10 version 1903 to 1909 and update the drivers (requested by Adobe Photoshop support).  This is a new 2020 release of Photoshop.  If I change to the Microsoft Basic Display Adapter I get the Edit icon to show up but it still locks up when I try to save changes.  When I update the drivers it always changes to the Intel HD graphics 630 where I don't even get the edit icon.

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