Display doesn’t work with mac

[maximm]

Hi,

Recently i bought Envy 27s monitor and everything was great until the first plug out of monitor from my MacPro 15 2016. So, now it works time to time with hdmi1. Sometimes when i connect the monitor it goes grey (like grey small glitches), but not always.
What should I do? I’ve already tried to use another hdmi cable, but result is the same.

[Raj1788]

@maximm,

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are facing issue with the ENVY monitor, need not worry I'll be glad to assist you.

Appreciate all your time and efforts

To provide you with an accurate solution, I'll need a few more details:

How long are you facing this issue?

Was there any power outage? 

Try connecting the monitor to a different computer and check if it works?

Follow the below steps by the time you get back to me.

Step 1: Checking power

Disconnect the video cable from the monitor and make sure the monitor power cable is plugged into a power outlet.

With the monitor plugged in, press the power button on the monitor. There should be a power indicator light located on the monitor case. What happens to the light?

• If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. Check all of the following items before attempting to service or replace the monitor:

  • Make sure the power outlet has power and the power outlet matches the power rating for the monitor.

  • Connect the a different power outlet.

  • Try a different power cord.

• If the light comes on, the monitor has power. Continue to the next Step.

Step 2: Displaying a built-in on-screen message

Use the following steps to see if a built-in on-screen message displays.

1. Connect the video cable and turn on the computer.

2. Turn on the monitor and wait about ten seconds while the computer starts.

3. While the computer is starting, disconnect the video cable. What happens?

   • If a message appears on the monitor, the display panel is working and the problem is related to the video signal. For further troubleshooting steps, see Message about No Signal, Signal out of Range, Sleep, or Power Save.

   • If the monitor remains blank, turn off the computer and continue to the next Step.

Step 3: Fixing a bad video connection

Use the following steps to make sure the video connection between the PC and monitor is good:

1. Remove the video cable from the computer and monitor.

2. Check for bent or broken connector pins or broken pins that have become lodged inside the holes of the video connector on the computer. With the monitor and computer off, straighten bent pins with a small metal tube, like the tip of an empty mechanical pencil or the tip of a retracted pen. If any of the pins have broken off from the cable and are stuck in the small holes of the video connector (on the computer), remove the broken pins using a metal sewing pin (or similar metal pin that is thin and has a point).

   Figure : Video connector

   

3. Connect another video cable to the computer and monitor. If possible use a different cable. For example, if your monitor has an HDMI connector and a DVI connector, use the other cable type if possible. If not, use a new cable of the same type.

Continue to the next step.

Step 4: Testing the video connection

Turn on the computer. What happens?

• If the monitor works, one of the previous steps corrected the issue. You are done.

• If the monitor remains blank, connect the monitor to another computer using a different cable to determine if the monitor is bad. Skip to the Step connect the monitor to another computer.

• If the monitor shows startup screens but does not show Windows, use the following steps to set the computer to a compatible resolution:

     NOTE:

  Find the native display resolution for your monitor in the User Manual or in the product specifications for the monitor model. If you are unable to find the native display resolution for your monitor model, temporarily use 1024x768 for troubleshooting purposes.

  1. Turn on the computer and press the F8 key repeatedly when the first startup screen appears.

  2. If you are using Windows Vista, select Enable low resolution video (640 x 480), press Enter, and wait until Windows opens. To set display settings that match the monitor, use the steps in the HP support document, Changing Display Settings, Background Image, and Screen Saver in Windows Vista.

     If you are using Windows XP, select Enable VGA Mode, press Enter, and wait until Windows opens. Continue using these steps to set display resolution.

     If you are using Windows 98 or ME, select Safe Mode and perform the following steps to enter into a standard VGA mode:

     1. Once Windows opens to the desktop in Safe Mode, click Start, and Run.

     2. In the Open field type msconfig and press Enter.

        The MS Configuration Utility window appears.

     3. Click the Advanced button, and select VGA 640 x 480 x 16 if it is available.

     4. Click OK and restart the computer.

     5. After Windows opens, click Start, and then click Run.

     6. In the Open field type msconfig and press Enter.

     7. Click the Advanced button, and remove the checkmark next to VGA 640 x 480 x 16.

     8. Click OK. Do NOT restart the computer.

  3. After Windows opens, right-click on an open area of the desktop and select Properties (Windows XP, 98/Me) or Personalize (Windows Vista).

  4. In Windows Vista, Scroll down and click Display Properties.

     In Windows XP, 98, or Me, click the Settings tab.

  5. In Windows Vista, select the native display resolution size using the Resolution slider. Set Colors to Highest (32 bit).

     In Windows XP, select the native display resolution size using the Screen resolution slider. Set Color Quality to Highest (32 bit).

     In Windows 98 or Me, select the native display resolution size using the Screen Area slider. Set Colors to True Color.

  6. Click Apply after you have made your adjustment.

     The screen should blank out temporarily and come back.

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)