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‎01-18-2023 06:49 AM - last edited on ‎01-19-2023 03:53 AM by HP Administrator

HP Recommended
Product: HP EliteOne 1000 G1 Base Model 27-in 4K UHD All-in-One Business PC

No error message seen - as display has gone to static hash.  
HP Diagnostic check reports "No Issues Found" 

HP DIAGNOSTICS.jpg
The Intel driver for the 630 Graphics IS NOT compatible with this machine, as HP has developed a custom driver.

Unfortunately, the latest version of that custom driver will not install.

 

Additionally attempted the most recent BIOS update, and that installation failed as well.

 

HP EliteOne 1000 G1 Base Model 27-in 4K UHD All-in-One Business PC

Serial number: [Personal Information Removed]

 

Failed installation
The following install failed:
HP EliteOne 1000 G1 System BIOS (P10) (Failure Code: 0)

Category:
1 REPLY 1

‎01-18-2023 09:53 AM

HP Recommended

hi

https://support.hp.com/us-en/product/hp-eliteone-1000-g1-27-in-4k-uhd-all-in-one-business-pc/1757194...

 

""Display goes to "static" randomly -""

what do you mean exactly?
have you tried a more thorough test?

 

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

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>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users
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