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HP Recommended
HP LED Monitor WG18655
Microsoft Windows 7 (64-bit)

Display not showing anything but system is running. display shows blank black screen.

My LED HP Monitor 24es is in warranty. plz fix this problem

1 REPLY 1
HP Recommended

@izhar001

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP Monitor is not displaying images. 

I have a few troubleshooting steps we could try to fix the issue:  

  • Turn off the computer.

  • Disconnect all connected devices from the computer except the mouse, and keyboard. This includes removing thumb drives and camera-type memory cards.

  • If the monitor has a detachable cable, obtain a second monitor cable for testing purposes.

And, also using a different cable, connect the monitor to another computer that has video. Turn on the monitor and the newly connected computer. What happens?

  • If the monitor works, the video hardware on the original computer is likely to be the source of the problems. You can try connecting the original computer to another monitor that works to update its video drivers.

  • If the monitor remains blank, repair or replaces the monitor.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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