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‎06-09-2023 04:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We've got an old HP Compaq Pro 6300 Small Form Factor desktop here and it's got a VGA, Displayport, and DVI input for monitors. Our DVI monitor died (and it was connected via a graphics card), but when we ordered our two new monitors and connected them via the VGA port and Displayport, neither monitor is being recognized by the computer. I've enabled the video on the motherboard via the BIOS, but there's no signal going from the computer to either monitor, either hooked up individually or together. I took another DVI monitor from a different computer, and that monitor worked fine. 

 

Appreciate any suggestions.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2023 10:37 AM - edited ‎06-10-2023 10:45 AM

HP Recommended

Although  not mentioned in the documentation (that I could find),  generally adding an external graphics board immediately disables the internal video on HP systems. 

 

Please read the following discussion including the response by @Paul_Tikkanen 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Compaq-Pro-6300-Cannot-find-...

 

 

I suspect you need to remove the graphics board or get a graphics board that had two outputs.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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1 REPLY 1

‎06-10-2023 10:37 AM - edited ‎06-10-2023 10:45 AM

HP Recommended

Although  not mentioned in the documentation (that I could find),  generally adding an external graphics board immediately disables the internal video on HP systems. 

 

Please read the following discussion including the response by @Paul_Tikkanen 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Compaq-Pro-6300-Cannot-find-...

 

 

I suspect you need to remove the graphics board or get a graphics board that had two outputs.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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