Docking Station with HDMI 4K PD Black and doesn't work

[ATH2025]

Hello,

I have this laptop : HP 15-fd0028nv 15.6'' FHD/Intel Core i7-1355U/16GB/1 TB SSD/ Windows 11 Home Laptop

i bought HP G2 USB-C Docking Station with HDMI 4K PD Black

and doesn't work , I have connected the HDMI but i have the same issue. What i should  to?

Thank you in advance!

[Kuroi_Kenshi]

Hi @ATH2025,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.

First Check Compatibility, Ensure your laptop supports USB-C Display Alt Mode or Thunderbolt 3/4. Verify the docking station compatibility.

Update Drivers & Firmware: Update chipset drivers, graphics drivers, BIOS firmware, and docking station firmware via HP Support.

Test HDMI Connection: Use a different HDMI cable, ensure the monitor is set to the correct HDMI input, and check any adapters.

Check USB-C Power & Connection: Ensure the docking station is powered, reconnect the USB-C cable, and try a different port.

Restart & Reset Hardware: Disconnect the dock, turn off the laptop, hold the power button for 10-15 seconds, restart, and reconnect the dock.

Test Display Settings: Go to Display settings on your computer, detect displays, and ensure "Extend these displays" is selected.

Reset Docking Station: Use the dock’s reset button if available, then reconnect.

Try Direct HDMI Connection: Connect the monitor directly to the laptop’s HDMI port to check for issues with the dock.

Also refer to this link: HP Docking Station - Troubleshooting | HP® Support

Try these steps and let me know how it goes! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,