Drag and drop not working properly

[MrZee]

For the past 3 or 4 months the mouse on my HP TouchSmart 610 desktop has not been dragging and dropping correctly. I payed for HP Smart Friend and they told me to buy a new mouse. I did and it still doesn't work correctly. Today I downloaded and ran HP PC Hardware Diagnostics for windows and of course the mouse test failed. It was the mouse/touchpad drag and drop test and the failure code was PG9JJK-0008SW-9XMM4J-G1VC03.

Can someone please help me determine what to do?

Thanks!

[KrazyToad]

@MrZee

Welcome to HP Forums. Thank you for posting your query, I'll be more than glad to help you out 🙂 

Since the Touchpad/Mouse drag and drop test failed with the Failure Code, it is a Hardware problem.

I request you to contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
 

Thank you.

[MrZee]

I tried what you suggested (thank you) but the warrenty on my product has expired. The only option they report is to visit the HP support forums. Can you suggest another course of action? A few months ago I paid for Smart Friend, but I don't see that option any longer.

Thanks for helping.

[KrazyToad]

@MrZee

If the product is out of warranty you can still check with our Phone Support and they might still have Service Options but there will be a charge.

I will send you a Private Message. Please reply to it and let me know in which country you are located and I will check the Direct Number for you.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Thank you. 🙂