Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-04-2022 06:46 AM

HP Recommended
Product: HP ENVY Desktop PC TE01-1000i (1K4E8AV)
Operating System: Microsoft Windows 11

Hi, I purchased a HP Envy desktop computer and thought I can connect to the two monitors I already have. But it appears that the second monitor won't detect any signal from the computer. The HDMI to HDMI works at recommended resolutions. But the VGA to HDMI won't have any signal. I am hoping that the USB-C port can be used as a second display video output. Can you please help me to take a look whether it is the case? Do I need to upgrade a graphics card for 4K monitors? I am not going to do any gaming at all, it just for productivity, spreadsheets and accounting software. the bigger screens will help my eyes. Thank you in advance!

PC Model: HP Envy Destop TE01-1487c PC

https://support.hp.com/ca-en/document/c07978697

Graphics is 

Intel® UHD Graphics 630 4096x2304 pixels

It has two video outputs: VGA HDMI

it has a 1 SuperSpeed USB Type-C® 5Gbps signaling rate

My monitors are two 4K monitors: 

VX2776-4K-mhd [3840x2160 pixels, connector is 3.5mm audio out, HDMI 2.0 In(2 ports), Displayport(1)]

VIDEO INPUT is DIGITAL SYNC

TMDS for HDMI (v2.0), PCI-E for DisplayPort (v1.2)

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2022 08:37 AM - edited ‎02-04-2022 08:40 AM

HP Recommended
@JCacctx22 wrote:

 Is the link you provided applicable to all PC in 1000 series? I am thinking to get a cheap graphics card for $100. Otherwise I have to return the machine and buy another one that works with dual display. 

Thanks

what exactly are you referring to?
Your computer, part of the series here
https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777

if you look at the other models
https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777/product-info
You will find computers, with the same motherboard as yours

Baker


And other graphics card models installed in the other configuration
so some computers have a power supply of different power
you may find a power supply model if needed here

https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Power-Supply-Cross-Reference-for-specific-model...

baker 400w L69242-800 pcie 6+2

 

"I am thinking to get a cheap graphics card for $100. Otherwise I have to return the machine and buy another one that works with dual display.  "

so if you can return it, get your money back, that seems like the best option to me.
Easier than bothering you to install a graphics card that may not work, obligation to replace the power supply, risk of breaking everything
If you need, open another thread, give your budget, some indication of what you want etc.
and we may be able to advise you, unless you choose a brand other than hp

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
7 REPLIES 7

‎02-04-2022 07:17 AM

HP Recommended

Hello
vga/hdmi adapters are quite often ineffective
it is necessary to find a correct converter, and not always easy
The 4k, with the vga, I also have a doubt!
depending on your power supply, see if you can install a graphics card, even if not very powerful, with the connectors you need

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-04-2022 07:22 AM - edited ‎02-04-2022 07:23 AM

HP Recommended

[edit] @Prométhée you beat me by seconds again!

 

Your system as specified here

https://support.hp.com/us-en/product/hp-envy-desktop-pc-te01-1000i/32480777/model/37913415/document/...

 

optionally comes with NVidia graphics card 166o super.  

If you did not get that card then the onboard video as described here

https://support.hp.com/us-en/product/hp-envy-desktop-pc-te01-1000i/32480777/document/c06638240

only supports VGA for the second monitor which will not get you the 4k resolution.  You should get a signal of some type or a warning.

 

Video cards like the 1660 super

https://www.techpowerup.com/gpu-specs/geforce-gtx-1660-super.c3458

may be difficult or costly to obtain.

 

If  your system has Wi-Fi (indicted in the top specification link) then you might try a 4k wireless adapter for your monitor.  

Your system needs to support Miracast as described here

https://www.techsolutions.support.com/how-to/how-to-check-if-my-windows-10-pc-supports-miracast-1254....

in order to use the Microsoft 4k wireless adapter.

 

If your budget can afford it, the "HP" 1660 super is the way to go as the power supply in your case is rated properly for that card.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-04-2022 07:30 AM - edited ‎02-04-2022 07:34 AM

HP Recommended

yes, and, I was waiting to see if the user could give more information about his power supply, before proposing models
it may just be a 180w power supply only, in which case most recent graphics cards will not work
with a bit of luck it will be more than 300w

https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777/document/c06989289

 
310 W internal power supply

 

https://www.nvidia.com/en-us/geforce/graphics-cards/16-series/

Recommended System Power (W)(3)

300(5)

https://www.nvidia.com/en-us/geforce/graphics-cards/gtx-1660-super/#shop-all

450w

8 pin

 

so

@BeemerBiker 

Your system as specified here

https://support.hp.com/us-en/product/hp-envy-desktop-pc-te01-1000i/32480777/model/37913415/document/...

Product Number
1H9G9EA
Product Name
HP ENVY Desktop - TE01-1000na

 

@JCacctx22 

PC Model: HP Envy Destop TE01-1487c PC

https://support.hp.com/ca-en/document/c07978697

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-04-2022 07:41 AM - edited ‎02-04-2022 07:42 AM

HP Recommended
@Prométhée wrote:

yes, and, I was waiting to see if the user could give more information about his power supply, before proposing models
it may just be a 180w power supply only, in which case most recent graphics cards will not work
with a bit of luck it will be more than 300w

https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777/document/c06989289

 
310 W internal power supply

 

https://www.nvidia.com/en-us/geforce/graphics-cards/16-series/

Recommended System Power (W)(3)

300(5)

 

 

 @JCacctx22  Neither the  180 nor the 300 will work as explained by @Prométhée , you will need the 450 watt supply

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-04-2022 07:45 AM

HP Recommended

how to tell what is the power supply of my machine? In the specs page corresponds to my model, there is no infor about power supply. Is the link you provided applicable to all PC in 1000 series? I am thinking to get a cheap graphics card for $100. Otherwise I have to return the machine and buy another one that works with dual display. 

Thanks

Was this reply helpful? Yes No

‎02-04-2022 08:14 AM

HP Recommended

You will have to look at the power supply and to verify what  you have.

https://www.youtube.com/watch?v=t8mEay_LVbc

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Removing & replacing parts for HP ENVY Desktop TE01-000 | HP Computer Service
Removing & replacing parts for HP ENVY Desktop TE01-000 | HP Computer Service
youtube.com/watch?v=t8mEay_LVbc
In this video, we will see how to repair and replace various parts when servicing or upgrading your HP ENVY Desktop TE01-000 computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can ...
Was this reply helpful? Yes No

‎02-04-2022 08:37 AM - edited ‎02-04-2022 08:40 AM

HP Recommended
@JCacctx22 wrote:

 Is the link you provided applicable to all PC in 1000 series? I am thinking to get a cheap graphics card for $100. Otherwise I have to return the machine and buy another one that works with dual display. 

Thanks

what exactly are you referring to?
Your computer, part of the series here
https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777

if you look at the other models
https://support.hp.com/ca-en/product/hp-envy-desktop-pc-te01-1000i/32480777/product-info
You will find computers, with the same motherboard as yours

Baker


And other graphics card models installed in the other configuration
so some computers have a power supply of different power
you may find a power supply model if needed here

https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Power-Supply-Cross-Reference-for-specific-model...

baker 400w L69242-800 pcie 6+2

 

"I am thinking to get a cheap graphics card for $100. Otherwise I have to return the machine and buy another one that works with dual display.  "

so if you can return it, get your money back, that seems like the best option to me.
Easier than bothering you to install a graphics card that may not work, obligation to replace the power supply, risk of breaking everything
If you need, open another thread, give your budget, some indication of what you want etc.
and we may be able to advise you, unless you choose a brand other than hp

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.