Dual Monitor setup with HP Pavilion 570-p024na

[Hansson93]

Hi, new to the community after buying my first HP earlier. I hope I can get some help from you guys!

I have 2x Benq GL2450 monitors. They have HDMI, VGA & DVI ports on the back. 

The HP computer comes with a Radeon R7 450 graphics card and it has a DVI port, HDMI and DisplayPort. No VGA. I'm using 2 x HDMI cables to connect the monitors to the computer, however, one of the HDMI's are connected to the computer via an VDI-adapter. 

The issue is that only one screen turns on/responds when computer is turned on (HDMI). The other one (HDMI with VGA adapter) is simply dark. Still, when I look at Display Settings, the computer recognises that there are two screens.

What exactly do I need to make sure that the multiple monitor setup works?

[Flower_Bud · Accepted solution]

Hi @Hansson93,

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, you're trying to connect the computer to two monitors.

No worries, as I'll be glad to help you,

By default, the ports on the motherboard will be disabled if a graphics card is installed. As I can see there is a graphics card installed on your computer, so you need to make sure both the monitors are connected to the graphics cards port. 

For more information, refer to the article to set up dual monitor: HP Desktop PCs - Using Two or More Monitors with One Computer (Windows 10, 😎

Hope this helps,

Have a great day 🙂

Cheers!

[Hansson93]

You were completely right, and there was also a small issue with the setup in the settings that needed to be fixed.

Thanks for the help!

Have a great day 🙂

[Flower_Bud]

Hi @Hansson93,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂