• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help in changing the screen resolution on HP Notebooks & Monitors Click here for the details.

‎01-31-2018 08:11 AM

HP Recommended
Product: HP Pavilion 570-p024na
Operating System: Microsoft Windows 10 (64-bit)

Hi, new to the community after buying my first HP earlier. I hope I can get some help from you guys!

 

I have 2x Benq GL2450 monitors. They have HDMI, VGA & DVI ports on the back. 

 

The HP computer comes with a Radeon R7 450 graphics card and it has a DVI port, HDMI and DisplayPort. No VGA. I'm using 2 x HDMI cables to connect the monitors to the computer, however, one of the HDMI's are connected to the computer via an VDI-adapter. 

 

The issue is that only one screen turns on/responds when computer is turned on (HDMI). The other one (HDMI with VGA adapter) is simply dark. Still, when I look at Display Settings, the computer recognises that there are two screens.

 

What exactly do I need to make sure that the multiple monitor setup works?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.