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‎09-29-2026 12:28 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a new replacement HP OmniDesk AMD7 that has both a HDMI Port and a Display Port.  I am trying to set up two Monitors (both Samsung S27D3CGAN Models) that both have a HDMI and VGA Ports) and I cannot get one of the Monitors to work or be recognized by the OmniDesk.  And yes...I have tested both Monitors and they work and I have tried several reboots.  Still "No Go".  I tried linking one Monitor directly to the HDMI port and that woks one Monitor fine.  Thinking I can just take a Dispay Adapter (Phillips SWV9200G/27 Adapter to HDMI) and plug the Adapter to the Display Port and go to the other Monitor.  No detection from the OmniDesk that I have another Monitor.  Looking at the Phillips Adapter, I realized that this Adapter is "Unidirectional".  could the Unidirectional spec be the issue?  I thought that this dual extended monitor link would be easy fix especially with this new HP Omnidesk desktop.  Can someone lend a hand here?

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1 REPLY 1

‎09-30-2026 06:08 AM

HP Recommended

Yes, the adapter is causing the problem.  This adapter should solve that problem.

https://www.amazon.com/Plugable-DisplayPort-Supports-displays-3840x2160/dp/B00S0C7QO8

 


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