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‎05-15-2020 07:18 AM

HP Recommended
Product: EliteDisplay 243i
Operating System: Microsoft Windows 10 (64-bit)

Just got the EliteDisaply 243i and connected via  the provided USB cable to my Surface Pro. Unfortunately, it didn't detect the monitor automatically or when I had the computer search for an external display. Tried on a Dell XPS13, same problem. Connected via HDMI to my wife's computer with no problem. I'll get a USB-HDMI adapter which will hopefully solve the problem, but I'd still like it to work without an adapter. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2020 08:32 AM

HP Recommended

Hello

 

USB cable provided is to connect the two USB 3.0 ports available on the E243i.

it means that E243i integrates a dual USB ports hub.

USB cable is not used to connect the display !!!! you must use a video cable : VGA, HDMO ir DP port.

 

bye

 

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2 REPLIES 2

‎05-15-2020 08:32 AM

HP Recommended

Hello

 

USB cable provided is to connect the two USB 3.0 ports available on the E243i.

it means that E243i integrates a dual USB ports hub.

USB cable is not used to connect the display !!!! you must use a video cable : VGA, HDMO ir DP port.

 

bye

 

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‎05-15-2020 08:49 AM - edited ‎05-15-2020 08:50 AM

HP Recommended

Well now I feel like an idiot! 🙂

 

Thanks for clearing that up for me. (Not that I'm an idiot. I already knew that. Thanks for clearing up my question.)

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